Questovery Support

Last updated: December 1, 2026.

Reference language notice: This English translation is provided for convenience only. In case of discrepancy, inconsistency, or interpretation difference, the French version shall prevail.

For any question regarding Questovery, you may contact the support team by email at [email protected]. On the website, you may also use the support chat, which is loaded only when you click its button. In the mobile application, the contact entry in the settings opens an email to this address.

Where useful, please include the relevant organization, quest, team, account email address, game date, device type, application version and a precise description of the issue encountered.

Questions relating to a paid registration, including the date, location, cancellation, postponement or refund, fall within the responsibility of the organization that operates the quest and sold the registration.

If you have a named account, you may obtain an export of your personal data and delete your account from your account settings, in the mobile application or on the website; the deletion procedure is described on the page www.questovery.com/en/account-deletion. For any other request relating to your personal data, including a request for access to or a copy of data not included in the export, rectification, deletion of a game session without a named account, objection or withdrawal of consent, as well as to report a security incident, write to [email protected].

To report content that you consider illegal or contrary to the terms of use, use the reporting form available at www.questovery.com/en/report or write to [email protected].

Do not send any password, login code, full payment data or unnecessary sensitive content in a support request. LEZO may ask for additional information strictly necessary to identify the relevant account, organization, quest or incident.

Requests are handled according to their nature, severity and the service conditions applicable to the relevant account or organization.